Questions and Answers

What is the Patient Portal and how can it help me?

Our Patient Portal is designed to give you 24/7 access to health information provided by our practice. By using virtually any internet browser, you can use this portal 24/7 to access diagnostic reports, Seattle Radiology lab results, continuity of care documents (CCD) and your demographic information.

Create an Account

How can I create an account?

From the login screen, click on the "Start Now!" button and follow the prompts.

What information do I need to create an account?
  • A username and password.
  • A valid Email address. You will receive important notifications later.
  • Demographic information including your
    • full name
    • gender
    • date of birth
    • ethnicity
    • race
    • preferred language
    • contact phone number
    • complete home address
  • Setup security questions to protect your account.
Why do I need to provide my personal information?

We will need your demographic information to verify your account. Your information will be kept secure under the HIPAA Privacy Rules.

Can I change my personal information later?

Once your account is setup and verified by our office, you can see your demographic information under "Profile". If you want to make any changes, you can submit a request from that page. We will be happy to update your information.

Why do I need to answer security questions?

Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in future.


How do I login to the system?

You will need your username and password information to access the system.

What if I don't know my username?

The first time you access the Patient Portal, you will create an account. Click the button "Start Now!" and create your login username and password from there.

In the future, if you forget your username please contact us.

What if I forgot my password?

If you have a username but you forgot your password, select "Forgot your password?" to reset your password.

Why can't I login?
  • All fields are case sensitive. Check to see if the "Caps Lock" key is being used.
  • Please also allow a few seconds delay to login after you hit "Enter" or press the "Login" button if your Internet speed is slow.
  • Verify that your username and/or password are correct.
  • Please read any other error messages carefully.
  • If the issue continues, please contact us at 206-233-7733.

Home Page

To what information should I pay attention on the Home page?

After successfully logging in, the first screen you will see is the Home page. First time users should follow the prompts to complete the login process. Each time you login to the Patient Portal you can see notifications about New Forms, Appointments and New Messages.

How can I change the size of the text to make it easier to read?

If you have difficulty reading the content, you can use the "font resize buttons" at the top left of your view. Just click the buttons to change the text size until you are satisfied.

How do I use the quick links?

There are two types of quick links.

  • On the Home Page you will see tabs organized just like the sections of this portal. You can find helpful links under each tab.
  • You can also click on the red "I want to…" button in top, left corner of the page. This is a drop down list of additional links. You can use this button as short cut to accomplish tasks. This is accessible across the site.


How do I find information about my appointments?

There are two options.

  • Select the time range and then click the "Refresh" button, or
  • Select a time range from "this month", "last month", "this year", "last year" or "all time". We recommend using "all time".
  • If you need to reschedule, please call 206-292-6233 as soon as possible.


Parking is available at the Nordstrom Tower. Please allow time to find parking. Seattle Radiologists does not validate parking.


How to find a report?

The diagnostic reports from your exams will be available seven (7) days after completion, this will allow your healthcare provider time to review your results. Please contact your healthcare provider with questions about your results. Select the time range and then click the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all". We recommend using the "All" option. Please keep in mind that the dates in this section are the date of the report and not always the date of your appointment.

How do I view a report?

PDF forms are provided. To open a report, you will need to have Adobe® Viewer installed on your computer. If you have trouble viewing a report, you will want to download and install Adobe® Viewer from here.

What does a report mean to me?

Please allow at least 7 days for your diagnostic report to become available. Be sure that you choose the correct date range. We recommend using the "All" selection. If you are still having problems please contact us.

Why don't I see any reports?

Please allow 1-3 business days for us to create and upload the reports. Be sure that you choose the correct date range. If you are still having problems, contact us.

Health Record

What should I expect to see in my health record?

You are expected to see your lab results, the basic health history we've recorded in our office, and a Clinical Document Architecture (CDA) under "Health Record" session. Remember, this information includes electronic data only. Service information rendered prior to the electronic data will not be entered in to the system.

What is a CDA?

A Clinical Document Architecture (CDA) includes an overview of your entire electronic medical record. It will include your demographic information, allergies, adverse reactions, alerts, medications, problem list, a history of procedures, relevant diagnostic tests and/or laboratory data, functional status, immunizations, plan of care, reason for referral, social history and vital signs.

Why do I need a CDA?

A Clinical Document Architecture (CDA) will give you a 24/7 overview of your electronic medical information. A CDA is also helpful if you want to change doctors or go to another practice.

How can I view my lab result?

Select the lab result you want to view from the left-hand side of the page. (ex. blood chemistry, drug levels, etc.) You can choose a time range for the results. You can either pick a specific date range or choose a time range to view. The lab result will show with graph and table of data facts. Lab information rendered prior to the electronic data will not be entered in to the system.Only results from lab tests performed at Seattle Readiologists will be included.

How can I understand the lab data?

Each lab result graph has a legend and you can choose which result(s) to view. Click on the lab result. A graph will appear if there are any results for that lab test. You may see a dialog icon below the graph if your doctor has made any comments. Click on the icon to view the comment about the test. If you have problems understanding the results, please contact us.

Why didn't I see any lab results?

Please allow 1-3 business days for our office to create and upload the lab results. Also, make sure you have chosen the correct date range. If the problem persists, please contact us.

What is in the History tab?

This section contains information about your Social, Family and Medical Histories.

What if I want to make a correction to my History?

If you want to make a correction to your history, please call or send a secure message to us.


Why isn't my current prescription listed?

Please allow several business days to process the prescription. If you still have questions, please contact us.

What do the different prescription statuses mean?

"Rx is pending"- your refill request is pending the doctors approval.

"Sent" – your electronic prescription was sent to your pharmacy.

"Called" – your prescription was called into your pharmacy.

"Print" – a copy of your prescription can be printed.


How can I change my demographic information?

If your demographic information needs to be updated, please click on the "Report Changes" button located in the lower right corner of the screen. This will inform our staff. For security reasons you can't change your demographic information from the Patient Portal.

How can I use the clinic information?

Patient Portal also provides clinic information for your convenience. You can find your doctor's information, our location, contact number and a map with driving directions.

How can I change my password?

To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.

What if I forget the answers to my security questions?

If you forget the answers to your security questions, you can verify possible answers or update the answers with a new answer.

Why I can't change my user name?

When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password or demographic information, but you can't change your username.